Services

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Research

Product Discovery Interviews
Qualitative & Quantitative Research
Customer Insights
Future-State Vision
Ethnographic Research

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Design

Prototyping & Validation
Experience Co-creation
Service Design
Experience Design
Accessibility and Inclusive Design

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Product

Product Strategy
Roadmap & Prioritization
Identify Emerging Technologies


Companies

  • Adorama

  • Bank of the West

  • Bellwether Coffee

  • Citibank

  • Credit Sesame

  • Extractable

  • First Data

  • Kensington

  • Intuit

  • Molecular

  • PeoplePC

  • Room77

  • Shaklee

  • Schwab

  • Transfair USA

  • Wells Fargo

  • Western Alliance

  • ZipRealty

 

Case Studies

 

bank of the west

Making Online Banking People-Friendly
Designed and evolved the bank’s digital presence to stand out in a crowded field.
#fintech

wells fargo

Designing the Future Connected Digital Branch
Helping a banking giant better support its branch team members in support of their customers’ needs.
#banking